Frequently Asked Questions

Why buy from Nutribioticals?
Nutribioticals was established in 2012. We only produce our UK products in the UK under strict GMP (Good Manufacturing Practice) government guidelines. We source the highest quality ingredients as we believe our customers deserve only the best.

Nutribioticals have certified products by Informed Sport and Soil Association. We also donate a percentage of every sale to Vitamin Angels, a global health nutrition organization providing essential vitamins to at-risk women and children around the world.

Who can take your products?
Every persons needs are different. Please consult your doctor before taking food supplements, especially if you are taking medication, have an existing medical condition, or are due to undergo surgery.
Our products are not recommended for children, pregnant or lactating women.

Which of your products are suitable for vegetarians?
The following products are suitable for vegetarians-

• Optineuro
• Zenphorol
• Caffpro
• Vitamin D3 1000iu
• Vitamin B12
• Zinc Elemental
• Organic Turmeric with Organic Black Pepper and Ginger
• Magnesium Elemental 360
• Vitamin D3, K2 + Calcium
• Vitamin C & Zinc
• Vitamin B Complex
• Organic Ashwagandha KSM-66
• Multivitamins & Minerals
• Vitamin D3 3000iu
• Vegan Essentials Multivitamin
• Vitamin K2
• Natural Vitamin E 400iu

Which of your products are suitable for vegans?
The following products are suitable for vegans-

• Zenphorol
• Caffpro
• Vitamin B12
• Zinc Elemental
• Organic Turmeric with Organic Black Pepper and Ginger
• Magnesium Elemental 360
• Vitamin C & Zinc
• Organic Ashwagandha KSM-66
• Multivitamins & Minerals
• Vegan Essentials Multivitamin
• Vitamin K2
• Natural Vitamin E 400iu

How do I take vitamins and supplements?
Please swallow your tablet or capsule with a glass of water. We understand that some people find it difficult to swallow vitamins so we’ve made every effort to make our products the easiest to swallow. Our tablets and capsules range from 6mm to ‘00’. Our larger tablets also have a break line to make them even easier to consume. Our capsules are easily opened if you prefer to add the contents to smoothies or food.

What does it mean if a product is tested by Informed Sport?
Informed Sport is a quality assurance and banned substance testing program for sports nutrition products, making them safer for athletes. Legal supplements may be prohibited by sport if the governing body considers the substance an unfair advantage in training or competition, so sports professionals and athletes can be confident in using an Informed Sport certified product.

What does it mean if a product is certified by Soil Association?
Soil Association is the UK’s leading organic certification body. Soil Association rigorously review the entire manufacturing process of a product to ensure they are produced in the most sustainable and environmentally friendly way. Once the brand has passed the certification process they receive the stamp of approval to use the logo on the organic products. They inspect annually to ensure the certified products are still up to standard.

Which methods of payment do you accept?
We accept Visa, Mastercard, Maestro, American Express, Stripe & PayPal

I have a question about my order, can you help?
If you need to contact us please send an email to info@nutribioticals.com and we’ll get back to you within 24 business hours

How do I find my order history?
To view your order history please log into your account. If you need any further assistance, contact us at info@nutribioticals.com Please allow 24 business hours for us to get back to you.

Delivery options
Nutribioticals ships worldwide. For our UK customers we offer 1st or 2nd Class Royal Mail. For our overseas customers we offer tracked shipping with Hermes. Postage costs are calculated at checkout.

How do I make a complaint?
We hope you’re happy with your order, however if you’re not satisfied and wish to make a complaint please send us an email at info@nutribioticals.com and we’ll be happy to help. Please allow 24 business hours for us to get back to you.

Returns policy
Returns are accepted for sealed and unopened products. If there is a problem with your order please email us at info@nutribioticals.com and we’ll get back to you within 24 business hours.