Privacy Policy

Nutribioticals Ltd Privacy Policy
November 2020

Our contact details
Name: Nutribioticals
Address: The Hawthorns, 6 North Road, Cardiff, CF10 3DU, UK
E-mail: info@nutribioticals.com

The type of personal information we collect
When you visit www.nutribioticals.com (the “Site”) we automatically collect information including the following:
• Your web browser and IP address
• Your time zone
• Some of the cookies that are installed on your device
• The search terms you use on the Site and how you interact with the Site
We refer to this automatically collected information as “Device Information.”
The following technologies are used to collect Device Information:
• Cookies – data files that are placed on a device and often include an anonymous unique identifier.
• Web Beacons and Tags are electronic files that are used to record information on how you interact with the Site.
When you make a purchase or attempt to make a purchase on the Site, we collect information from you, including your name, email address, billing information, delivery address and payment information (including Credit Card and PayPal details) This information is referred to as “Order Information”.
In this Privacy Policy, “Personal Information” is used to refer to both “Device Information” and “Order Information”.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To fulfil orders placed on the Site, including processing your payment information, arranging delivery and providing order confirmation and invoice(s).

Additionally, we use the information that you have given us in order to:
• Communicate with you
• Screen orders for potential risk or fraud
• Provide advertising or information relating to our products

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

We may share this information with third parties to help us use your Personal Information-
• We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy%20policy/

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@nutribioticals.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information
We securely store your Personal Information until you request for us to delete it. We will then dispose your information by removing it from our system.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@nutribioticals.com if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@nutribioticals.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk